At 9999game, your privacy is a fundamental right — not an afterthought. This Privacy Policy explains exactly what personal data we collect from Pakistani players, how we use it, and how we keep it secure.
Six core principles that define our approach to data privacy for every registered player on the 9999game platform.
Every byte of data transmitted between your device and 9999game's servers is protected by bank-grade 256-bit SSL encryption. Your login credentials, payment details, and personal information travel only through fully encrypted channels.
9999game does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is collected solely to operate the platform, process your transactions, and maintain a safe gaming environment.
We collect only what is strictly necessary to deliver a secure and fully functional 9999game experience. We do not gather browsing histories from outside our platform or track activity unrelated to your account and transactions.
Registered players on 9999game have the right to access, correct, export, and — in certain circumstances — request deletion of their personal data. These rights can be exercised at any time by contacting our support team.
Payment information processed through JazzCash, EasyPaisa, HBL, UBL, and other supported methods is handled exclusively by PCI-DSS-compliant payment processors. 9999game does not store full card numbers on its own servers.
9999game retains personal data only for as long as it is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Account data is typically retained for 5 years following account closure for regulatory compliance.
9999game ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every individual who accesses or uses the 9999game platform at https://9999game.im (the "Platform"). This Privacy Policy describes how 9999game collects, uses, stores, shares, and protects your personal information when you register an account, make deposits or withdrawals, place bets, or otherwise interact with the Platform.
This Policy applies to all users of 9999game, with particular relevance to players based in Pakistan. By registering an account or using any feature of the 9999game Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. Together, these documents form the complete agreement governing your use of 9999game.
Important: If you do not agree with any provision of this Privacy Policy, you must not register an account on 9999game or use any real-money feature of the Platform. Continued use of the Platform constitutes ongoing acceptance of this Policy.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
When you create a 9999game account, we collect the information you provide directly, including: your full legal name as it appears on your CNIC, date of birth, Pakistani mobile number, email address, and a username and password of your choosing. This information is required to create and operate your account.
To comply with anti-money laundering obligations and to enforce our 21+ age policy, 9999game is required to verify the identity of players prior to processing withdrawals. KYC data collected includes: a copy or image of your CNIC (Computerised National Identity Card), and in some cases a selfie or liveness check image for biometric verification purposes. This data is processed by our trusted KYC partner and is not stored on 9999game's primary servers beyond what is required by law.
We collect records of all deposits, withdrawals, bets placed, and winnings received on your 9999game account. For payment processing via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and Visa/Mastercard, we receive confirmation and reference data from payment processors. We do not store full card numbers on our own servers.
When you access the 9999game Platform, we automatically collect certain technical data including: your IP address, device type and operating system, browser type and version, session duration, pages visited, games played, and referring URLs. This data helps us maintain platform security, detect fraud, and improve user experience for Pakistani players.
If you contact 9999game support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes. This includes the content of messages sent to [email protected] and live chat transcripts.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, email, mobile, DOB | Account creation & management |
| KYC Data | CNIC copy, selfie image | Age verification, AML compliance |
| Financial Data | Deposit/withdrawal records, payment references | Transaction processing, fraud prevention |
| Technical Data | IP address, device info, session logs | Security, fraud detection, analytics |
| Communications Data | Support chat transcripts, emails | Customer support, dispute resolution |
9999game uses the personal data we collect for the following specific purposes:
Marketing Opt-Out: If you no longer wish to receive promotional communications from 9999game, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team directly. Transactional and security communications cannot be opted out of while your account remains active.
9999game processes your personal data on the following legal bases:
9999game shares personal data with carefully selected third-party service providers who assist in delivering the Platform, including: payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and card networks), KYC verification providers, fraud detection services, cloud hosting providers, and customer support platform operators. All such providers are contractually bound to process your data only for the purposes specified by 9999game and to maintain appropriate security standards.
9999game may be required to disclose personal data to regulatory authorities, law enforcement agencies, or licensing bodies where required or permitted by applicable law. This includes reporting obligations under anti-money laundering regulations. Such disclosures are made only to the extent required and are logged internally.
In the event of a merger, acquisition, or sale of all or part of 9999game's business assets, personal data held by the Company may be transferred to the acquiring entity, subject to equivalent data protection commitments. Players will be notified of any such transfer via the Platform or registered email address.
9999game does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This commitment applies to all categories of personal data, including registration data, KYC data, financial data, and technical data.
Your data stays yours. 9999game's data sharing is strictly limited to operational necessity and legal compliance. We do not monetise Pakistani player data through advertising networks or data brokers.
Cookies are small text files stored on your device when you visit the 9999game Platform. They allow us to recognise your browser, remember your preferences, keep you logged in during a session, and analyse how the Platform is used. 9999game uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can manage or disable non-essential cookies via your browser settings. Please note that disabling certain cookies may affect the functionality of the 9999game Platform. For full instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
9999game implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Security Incident Response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, 9999game will notify affected players without undue delay and take all necessary steps to mitigate harm. If you suspect any unauthorised activity on your account, contact [email protected] immediately.
9999game retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Specific retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | 5 years after account closure | AML regulatory requirement |
| KYC / Identity Documents | 5 years after account closure | Legal & licensing obligation |
| Financial Transaction Records | 5 years after transaction date | AML & audit compliance |
| Support Communications | 3 years after last contact | Dispute resolution, quality assurance |
| Technical / Session Logs | 12 months | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent withdrawn + 2 years | Compliance with consent obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
As a 9999game player, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting our support team at [email protected]. We will respond to all valid requests within 30 days.
9999game respects your right to control your own personal data. Here is a summary of the rights available to you as a registered player.
Request a copy of all personal data 9999game holds about you, including account information, transaction history, and KYC records.
Request correction of any inaccurate or incomplete personal data held in your 9999game account. Some corrections may require KYC re-verification.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Request that 9999game limits how it processes your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Request a structured, machine-readable copy of personal data you have provided to 9999game, for transfer to another service provider where technically feasible.
Object to 9999game processing your data on the basis of legitimate interests, including for direct marketing purposes. Marketing objections are honoured immediately.
How to Exercise Your Rights: To submit a data rights request, please email [email protected] with the subject line "Data Privacy Request" and include your registered email address and account username. We will verify your identity before processing the request and respond within 30 days.
9999game is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. All registration attempts are subject to age verification, and players are required to complete CNIC-based KYC verification prior to their first withdrawal.
If 9999game becomes aware that personal data has been collected from an individual under the age of 21, the affected account will be immediately suspended, all activity will be reversed to the extent possible, and the data will be securely deleted in accordance with our retention policy. Any deposits made by an underage player will be returned via the original payment method following identity verification.
🔞 21+ Only: If you are a parent or guardian and suspect that a minor has registered an account on 9999game, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.
9999game operates as an internationally licensed gaming platform. As a result, certain personal data — particularly data processed by our KYC verification providers, payment processors, and cloud infrastructure partners — may be transferred to and processed in jurisdictions outside Pakistan. Such transfers are made only to service providers located in countries or under contractual arrangements that provide an adequate level of data protection.
All international data transfers are governed by data processing agreements that include appropriate safeguards to protect the rights of Pakistani players. 9999game does not transfer your personal data to any jurisdiction that lacks adequate data protection standards without first implementing contractual protections.
9999game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email to their registered address and via a prominent notice on the Platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage all 9999game players to periodically review this Policy to stay informed about how we protect their personal data. Your continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9999game handles your personal data, please contact our Data Privacy team:
For responsible gaming-related concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact support directly. Support is available in English and Urdu for all Pakistani players.
Your privacy is protected. Now it's time to enjoy Pakistan's most trusted online casino experience — live cricket betting, baccarat, slots and more, all in PKR via JazzCash and EasyPaisa.
🔞 21+ Only · Play Responsibly · Terms & Conditions Apply